Activation issue

The technicians came on the 3rd of December to install our Fiber line, which i received the email confirming that the installation process was completed and that it will take 1 to 5 days to activate.Our PON on the modem was flashing and we got hold of someone at Vumatel that said a technician will come and have a look, because there seems to be an issue. They came through and said all was right our side. Later the afternoon spoke to a gentleman that said it will be activated on Friday evening or early Saturday morning. Needless to say, its the 9th and we still have no connection. On Monday we phoned them and they said it is currently at sales and just needs confirmation of installation and then it went provisioning department. Well this morning the 9th of December we phoned and they said there is an issue with the activation. Is this how things get handled these days? Very disappointing to be honest and i expected better.