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Stephan E
1 reviews | Active since Jul 2024
16 Jul 2024, 12:32
Account wrongfully deactivated. 1 week later, still no service or communication from Vumatel
My ISP is Vodacom. My account was deactivated suspiciously without any communication or consent from me or my partner and the deactivation was not requested by us. It has been over a week now of trying to get my line reactivated. The requests made from my ISP (Vodacom) to reactivate or reinstate this account and fibre line are not being addressed, my partner and I have requested for management to get involved and have still received no response. Please can somebody from Vumatel get back to us with an update on the progress of our case number and the information regarding the wrongful deactivation and the parties responsible for this mess. It has cost us an arm and leg with not being able to work from home and to try and get this resolved.
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Stephan E's updateReviewer Update
16 Jul 2024, 13:0080 1st avenue, Bredell, Kempton Park.
Please take note that there are 2 lines to this address as the address is split between 2 sets of cottages. The line for Charlene Rock with the ISP Vodacom is the line in question. I think this is where a lot of the problem started as the other fibre line was recently changed over to VOX.
Please also provide any information that you can regarding what happened and why the line was wrongfully terminated. I am aware that Vumatel does not issue the cancellations, however the line was cancelled and deactivated wrongfully and this needs to be addressed and information provided to us as this is a violation of terms of service. As stated in my review, this has cost us valuable time and money trying to rectify this situation and it is affecting my ability to work.
Please take note that there are 2 lines to this address as the address is split between 2 sets of cottages. The line for Charlene Rock with the ISP Vodacom is the line in question. I think this is where a lot of the problem started as the other fibre line was recently changed over to VOX.
Please also provide any information that you can regarding what happened and why the line was wrongfully terminated. I am aware that Vumatel does not issue the cancellations, however the line was cancelled and deactivated wrongfully and this needs to be addressed and information provided to us as this is a violation of terms of service. As stated in my review, this has cost us valuable time and money trying to rectify this situation and it is affecting my ability to work.
SE
Stephan E's update16 Jul 2024, 13:00
Reviewer Update
80 1st avenue, Bredell, Kempton Park.
Please take note that there are 2 lines to this address as the address is split between 2 sets of cottages. The line for Charlene Rock with the ISP Vodacom is the line in question. I think this is where a lot of the problem started as the other fibre line was recently changed over to VOX.
Please also provide any information that you can regarding what happened and why the line was wrongfully terminated. I am aware that Vumatel does not issue the cancellations, however the line was cancelled and deactivated wrongfully and this needs to be addressed and information provided to us as this is a violation of terms of service. As stated in my review, this has cost us valuable time and money trying to rectify this situation and it is affecting my ability to work.
Please take note that there are 2 lines to this address as the address is split between 2 sets of cottages. The line for Charlene Rock with the ISP Vodacom is the line in question. I think this is where a lot of the problem started as the other fibre line was recently changed over to VOX.
Please also provide any information that you can regarding what happened and why the line was wrongfully terminated. I am aware that Vumatel does not issue the cancellations, however the line was cancelled and deactivated wrongfully and this needs to be addressed and information provided to us as this is a violation of terms of service. As stated in my review, this has cost us valuable time and money trying to rectify this situation and it is affecting my ability to work.
SE
Stephan E's updateReviewer Update
16 Jul 2024, 13:15The correct address that needs to be registered to this account is actually: unit 3, Gate 80-1, 80 1st Avenue, Bredell, Kempton Park
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Stephan E's update16 Jul 2024, 13:15
Reviewer Update
The correct address that needs to be registered to this account is actually: unit 3, Gate 80-1, 80 1st Avenue, Bredell, Kempton Park
SE
Stephan E's updateReviewer Update
16 Jul 2024, 14:17Hi.
Thank you for the response. Please could you confirm that there is a case number to reinstate the service as Vodacom has said that the request to reinstate was submitted last week and then again yesterday.
Thank you for the response. Please could you confirm that there is a case number to reinstate the service as Vodacom has said that the request to reinstate was submitted last week and then again yesterday.
SE
Stephan E's update16 Jul 2024, 14:17
Reviewer Update
Hi.
Thank you for the response. Please could you confirm that there is a case number to reinstate the service as Vodacom has said that the request to reinstate was submitted last week and then again yesterday.
Thank you for the response. Please could you confirm that there is a case number to reinstate the service as Vodacom has said that the request to reinstate was submitted last week and then again yesterday.
SE
Stephan E's updateReviewer Update
17 Jul 2024, 10:42Good morning.
Thank you very much. Could I please request that someone at Vumatel contact me and explain what is going on. The line is showing as active on the Vodacom Portal as per Vodacom's communication with me. However, we seem to not get passed the stage of Vumatel re-activating the line. Some information would be greatly appreciated.
Thank you very much. Could I please request that someone at Vumatel contact me and explain what is going on. The line is showing as active on the Vodacom Portal as per Vodacom's communication with me. However, we seem to not get passed the stage of Vumatel re-activating the line. Some information would be greatly appreciated.
SE
Stephan E's update17 Jul 2024, 10:42
Reviewer Update
Good morning.
Thank you very much. Could I please request that someone at Vumatel contact me and explain what is going on. The line is showing as active on the Vodacom Portal as per Vodacom's communication with me. However, we seem to not get passed the stage of Vumatel re-activating the line. Some information would be greatly appreciated.
Thank you very much. Could I please request that someone at Vumatel contact me and explain what is going on. The line is showing as active on the Vodacom Portal as per Vodacom's communication with me. However, we seem to not get passed the stage of Vumatel re-activating the line. Some information would be greatly appreciated.