Absolutely useless, *************, *********** service provider

I wish I could put in 0 stars! We have installed fibre on Wednesday and it is still not activated. They close support tickets without solving the issue! Their installers and customer care are *********** and unhelpful! New tickets are logged but now it will take 72 hours before escalation. Their process is so frustrating! Absolutely ridiculous that we have to deal with these kind of service providers! Just be better!