GN
Garth N
1 reviews | Active since Dec 2016
09 Dec 2019, 11:32
Absolutely shocking service from Vumatel
Absolutely shocking service from Vumatel. It’s been almost two weeks that I am waiting for Vumatel to update their systems so that Cool Ideas can change my service to a new address.
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So I finally got hold of one of your supervisors, Dineo, who promised to help me resolve the issue, and she asked me to forward her all the emails that I have been receiving from Cool Ideas to show the problem. I emailed her everything and when I called her back to see if she had received it they (Promise)told me that she went home sick. I asked if another supervisor can assist and when Promise spoke to him he said I should wait until Dineo is better and back at work to resolve the issue.
I give up, this is appalling service and incompetence at the highest level.
Garth N's updateReviewer Update
10 Dec 2019, 13:27So I finally got hold of one of your supervisors, Dineo, who promised to help me resolve the issue, and she asked me to forward her all the emails that I have been receiving from Cool Ideas to show the problem. I emailed her everything and when I called her back to see if she had received it they (Promise)told me that she went home sick. I asked if another supervisor can assist and when Promise spoke to him he said I should wait until Dineo is better and back at work to resolve the issue.
I give up, this is appalling service and incompetence at the highest level.
GN
Garth N's update10 Dec 2019, 13:27
Reviewer Update
So I finally got hold of one of your supervisors, Dineo, who promised to help me resolve the issue, and she asked me to forward her all the emails that I have been receiving from Cool Ideas to show the problem. I emailed her everything and when I called her back to see if she had received it they (Promise)told me that she went home sick. I asked if another supervisor can assist and when Promise spoke to him he said I should wait until Dineo is better and back at work to resolve the issue.
I give up, this is appalling service and incompetence at the highest level.