MJ
Mariette J
1 reviews | Active since Jul 2024
22 Jul 2024, 14:36
Absolutely shocking
The absolute worst. I have been without internet for the past 10 days. They close my tickets daily not bothering to speak to me and I need restart the whole process through Vodacom every day. This is the second time the previous time I was without internet for 5 weeks. How is it that we pay for services that we do not get.
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Replies (2)0
Replies (2)
Vumatel's replyOfficial
23 Jul 2024, 14:28Good day Mariette Jonker.
Thank you for getting in touch.
Services have been activated but the line has a fibre fault and it has been escalated to our installation team.
Kind regards
The Vuma Team
Thank you for getting in touch.
Services have been activated but the line has a fibre fault and it has been escalated to our installation team.
Kind regards
The Vuma Team
Vumatel's reply23 Jul 2024, 14:28
Official
Good day Mariette Jonker.
Thank you for getting in touch.
Services have been activated but the line has a fibre fault and it has been escalated to our installation team.
Kind regards
The Vuma Team
Thank you for getting in touch.
Services have been activated but the line has a fibre fault and it has been escalated to our installation team.
Kind regards
The Vuma Team
MJ
Mariette J's updateReviewer Update
25 Jul 2024, 13:49My fibre is still off today 12 days after I have started reporting it. I had a call and an appointment was booked for 09h00 this morning, the technician just didn't arrive. This after my husband again had to take leave and cancel appointments. No one can say why as on the system he was scheduled and no-one bothers to get back to me. This has been the most frustrating thing I have ever had to encounter.
MJ
Mariette J's update25 Jul 2024, 13:49
Reviewer Update
My fibre is still off today 12 days after I have started reporting it. I had a call and an appointment was booked for 09h00 this morning, the technician just didn't arrive. This after my husband again had to take leave and cancel appointments. No one can say why as on the system he was scheduled and no-one bothers to get back to me. This has been the most frustrating thing I have ever had to encounter.