Absolutely ridiculous waiting time for line migration

Vumatel have been unable to migrate my line from Axxess to Cool Ideas for 9 days. They offer no communication via the new ISP (Cool Ideas) and I have been waiting for "feedback" from my ISP who haven't received a shred of information from Vumatel or their "Service Delivery Manager" in this entire period. Vumatel blame Axxess, Axxess say the line has been released. Neither have systems which allow their consultants to actually view the line or advise on the issues surrounding something as simple as releasing and allowing Cool Ideas to activate this specific line. Both are proving to be *********** and utterly useless at this point in time.

People are supposed to be working from home, including developers and other consultants who require constant connectivity. The least that can be offered is an ETA but they don't seem to have a clue about what's going on with this line or their network.

It's unfortunate that Vumatel run a monopoly in most areas which leaves consumers with literally no choice whatsoever as to what fibre provider to use. Let's hope that this issue can be resolved some time within this month. I've seen reports of others being migrated in a matter of hours, yet 9 days later Vumatel have no response or feedback to offer whatsoever either directly through their consultants or through their Service Delivery Manager(s) to Cool Ideas. If they're your only fibre choice then I truly feel sorry for you. If not and you have other options, avoid like the plague.