Absolutely NO " vuma" in Vumatel

We recently (and unfortunately) have had Vuma fibre made available to my complex. We were informed we could contact Vumatel if we wanted to make any further queries regarding application for its implementation and that it would be hassle free. This is not the case at all. I contacted Vumatel asking them how much the once off installation fee was and what were the ISP providers that we could use. The individual dedicated to answering our queries informed me to " to kindly go on our website aerial-shop.vumatel.co.za" which I did. This website is not at all user-friendly as there is no information regarding my query anywhere on the site; you are also requested to register or login in which is not what customers want to do if they want information at their fingertips. I tried to register and was given some message telling me that the page was unavailable. I then emailed the "dedicated individual" back on 17 May and informed them of the issue I was having with the site and requested their help. I also asked her why she could not just tell me what ISP providers could be chosen. I have not had a response! This is not a very good indication of what the aftercare service will be like, is it ?! Vumatel's interest and enthusiasm for getting new customers on board seems not to be a priority already! They may as well quit all the expensive advertising and campaigns if this is their attitude as no one wants to deal with such shoddy service!