Absolutely dissappointed in Metrofibre and Vumatel

Sunday my Wi-Fi internet showed a red light meaning internet line was off- contacted metrofibre and they couldn't fix it so logged a ticket with Vumatel it is now Wednesday and i have repeatedly sent emails and called metrofibre whose only response was that they have escalated the issue with Vumatel - vumatel technician came this morning but could not fix the issue because he didn't bring some machine that traces where the line is broken??? so another technician was supposed to come and here i am still waiting for that technician - so basically I'm paying for a Wi-Fi that has been off for almost a week and metrofibre's response is they have done all they can do. I am now at wits end and unable to contact anyone at Vumatel as metrofibre has mentioned on several occasions. this is just absolutely unfair and incredibly irritating. I understand that metro and vuma are seperate companies but can this not be logged with their management. they keep telling me that vumatel has 3-5 working days ETA - like why would it even take that long to come out and fix a line - but when I ordered the Wi-Fi with them it wasn't even a day and the technicians were there to install. TODAY IS DAY 5 WITHOUTH WIFI !! and this after I have been singing there praises ever since they installed my Wi-Fi at the beginning of the year. :( :( :(