AN
Anna N
1 reviews | Active since Jun 2021
18 Apr 2024, 12:32
Absolutely disgusting customer service! Do not use their services if you have the choice.
The total apathy and disregard for what your clients are going through is disgusting and I am honestly so appalled by your lack of customer service.
Do better, Vumatel!
Helpful (0)
Replies (3)0
Replies (3)AN
Anna N's updateReviewer Update
19 Apr 2024, 09:30Hi,
We need our line reconnected please. The latest update from Afrihost is that apparently you did attempt activating and this failed hence multiple follows ups have been done. As of the escalation yesterday there is not yet any further feedback.
Today is day 5 without Internet so please can we find out from the activations team as to what is going on and when this is going to be rectified?
How is it fair to pay for a full month and then to lose out on Internet access for days, having to spend hundreds, thousands on data so that we can do our work.
Please can our line be reconnected TODAY!!!
We need our line reconnected please. The latest update from Afrihost is that apparently you did attempt activating and this failed hence multiple follows ups have been done. As of the escalation yesterday there is not yet any further feedback.
Today is day 5 without Internet so please can we find out from the activations team as to what is going on and when this is going to be rectified?
How is it fair to pay for a full month and then to lose out on Internet access for days, having to spend hundreds, thousands on data so that we can do our work.
Please can our line be reconnected TODAY!!!
AN
Anna N's update19 Apr 2024, 09:30
Reviewer Update
Hi,
We need our line reconnected please. The latest update from Afrihost is that apparently you did attempt activating and this failed hence multiple follows ups have been done. As of the escalation yesterday there is not yet any further feedback.
Today is day 5 without Internet so please can we find out from the activations team as to what is going on and when this is going to be rectified?
How is it fair to pay for a full month and then to lose out on Internet access for days, having to spend hundreds, thousands on data so that we can do our work.
Please can our line be reconnected TODAY!!!
We need our line reconnected please. The latest update from Afrihost is that apparently you did attempt activating and this failed hence multiple follows ups have been done. As of the escalation yesterday there is not yet any further feedback.
Today is day 5 without Internet so please can we find out from the activations team as to what is going on and when this is going to be rectified?
How is it fair to pay for a full month and then to lose out on Internet access for days, having to spend hundreds, thousands on data so that we can do our work.
Please can our line be reconnected TODAY!!!
AN
Anna N's updateReviewer Update
19 Apr 2024, 10:05Hi,
The only ticket number we have on our side is ***0. We initially received an email stating that it has been resolved, however it was certainly not resolved.
Please let me know if you need our details to investigate further or if that ticket number helps you?
The only ticket number we have on our side is ***0. We initially received an email stating that it has been resolved, however it was certainly not resolved.
Please let me know if you need our details to investigate further or if that ticket number helps you?
AN
Anna N's update19 Apr 2024, 10:05
Reviewer Update
Hi,
The only ticket number we have on our side is ***0. We initially received an email stating that it has been resolved, however it was certainly not resolved.
Please let me know if you need our details to investigate further or if that ticket number helps you?
The only ticket number we have on our side is ***0. We initially received an email stating that it has been resolved, however it was certainly not resolved.
Please let me know if you need our details to investigate further or if that ticket number helps you?
AN
Anna N's updateReviewer Update
23 Apr 2024, 11:36Absolutely useless! Here we sit 8 days later. Do you think anyone has even called to assist us? You guessed it, NO!
AN
Anna N's update23 Apr 2024, 11:36
Reviewer Update
Absolutely useless! Here we sit 8 days later. Do you think anyone has even called to assist us? You guessed it, NO!