Absolutely Avoid Vumatel if you can

I have a severed fibre line and have been waiting over a week for a repair. When I call them to ask why it isn't repaired they tell me they never had the correct details from my ISP. When I ask why they didn't call them to get them, they say its not their responsibility. There is zero accepting of responsibility and all they can tell me is that the call is logged. They won't follow up with the techinical team or ask that it be prioritised considering their own error made. They have not called me once to update me on progress. There is ZERO consideration for the client by this company. Avoid them if you can.