Absolute worst customer service and setup experience

I have had the worst possible experience with Vumatel. My Wi-Fi was supposed to be up and running over a week and an half ago, but I am still sitting here with nothing. When I finally got hold of them after being on hold for over an hour, they informed me that the previous consultants did not do their work properly and the process is still hanging because of that. To make matters worse, no one bothers to communicate or give you updates—you are completely left in the dark. I’m still waiting for a technician to finally come out and assist with the setup, but they sure didn't waste any time: I received an invoice for the service during the very first week, long before a single cable was connected. Charging customers for a non-existent service while ignoring their support requests is unacceptable.