AS
Angy S
1 reviews | Active since Sept 2018
26 Oct 2023, 12:00
Absolute Trash
Calls having no internet connection all day almost everyday normal! Actually worse than Eskom at the moment at least they provide some electricity.
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Replies (1)
Vumatel's replyOfficial
26 Oct 2023, 12:44Good day Angy Swemmer
Thank you for getting in touch.
We are truly sorry for the loss of connectivity. Please be advised that your first point of contact when you have an issue relating to your connection is your ISP (internet service provider). This is a crucial step as they will assist with troubleshooting on their end and vetting if the connection is related to the fibre provider(us), if the issue is fibre-related then a Vumatel ticket will be logged. Kindly reach out to your ISP.
Kind regards
The Vuma Team
Thank you for getting in touch.
We are truly sorry for the loss of connectivity. Please be advised that your first point of contact when you have an issue relating to your connection is your ISP (internet service provider). This is a crucial step as they will assist with troubleshooting on their end and vetting if the connection is related to the fibre provider(us), if the issue is fibre-related then a Vumatel ticket will be logged. Kindly reach out to your ISP.
Kind regards
The Vuma Team
Vumatel's reply26 Oct 2023, 12:44
Official
Good day Angy Swemmer
Thank you for getting in touch.
We are truly sorry for the loss of connectivity. Please be advised that your first point of contact when you have an issue relating to your connection is your ISP (internet service provider). This is a crucial step as they will assist with troubleshooting on their end and vetting if the connection is related to the fibre provider(us), if the issue is fibre-related then a Vumatel ticket will be logged. Kindly reach out to your ISP.
Kind regards
The Vuma Team
Thank you for getting in touch.
We are truly sorry for the loss of connectivity. Please be advised that your first point of contact when you have an issue relating to your connection is your ISP (internet service provider). This is a crucial step as they will assist with troubleshooting on their end and vetting if the connection is related to the fibre provider(us), if the issue is fibre-related then a Vumatel ticket will be logged. Kindly reach out to your ISP.
Kind regards
The Vuma Team