Absolute shocking support

We have been without internet for 5 days now. My wife works remotely, and we have struggled to get our service back up. We have had a technician out twice yesterday he replaced the Vuma box. He told me that unfortunately he had told his manager that the fault lies with a switch in the pop box but vumatel management refuse to listen to this poor man on the ground. The technician informed me that he raised this issue with his office support team on Monday today is Thursday and the team has done nothing. The engineer refuses to go out and replace the switch. this is the report from their own staff. The time has come for consumers to stop supporting companies like vumatel. I am busy looking for another service provider.