Absolute Ridiculous Service and Experience

****poor service from vumatel. My fibre line was down from 2 December till 7 December and now it's been down from 16 December till present. And the issue is on vumatel side, not mine. Apparently it's an issue with my FSAN number. Callled vox daily as well to assist and all I get told is that "we will escalate it". Guess all they escalate is my frustration.