AM
Asanda M
1 reviews | Active since Oct 2024
16 Jan 2026, 17:31
Absolute Incompetence — Do Not Waste Your Time or Money!
I am beyond frustrated with Vumatel and Vox. I recently had a new installation done, and the internet has never worked from day one. Despite multiple visits from technicians, nothing gets fixed — it’s clear they don’t know what they’re doing. Every time I call or try to follow up, there is zero communication, no updates, and no accountability. I’ve wasted countless hours trying to get a service that I am yet to pay for in 2 days , but all I get are empty promises and excuses. This level of incompetence is unacceptable. I would never recommend these companies to anyone. They are a total waste of money, time, and energy
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Replies (4)AM
Asanda M's updateReviewer Update
17 Jan 2026, 16:03The line is not down , there’s no internet from your router , your technician was here yesterday and he said this is something that you guys can fix in your office not Vox .
AM
Asanda M's update17 Jan 2026, 16:03
Reviewer Update
The line is not down , there’s no internet from your router , your technician was here yesterday and he said this is something that you guys can fix in your office not Vox .
AM
Asanda M's updateReviewer Update
17 Jan 2026, 16:04Your technician department is *********** and useless, 4 of your technicians have came here since the day of the installation but I still don’t have internet
AM
Asanda M's update17 Jan 2026, 16:04
Reviewer Update
Your technician department is *********** and useless, 4 of your technicians have came here since the day of the installation but I still don’t have internet
AM
Asanda M's updateReviewer Update
20 Jan 2026, 17:52Again , your technicians spent more than an hour at at place yesterday and left without fixing the internet. I have never seen a company that has stuff that doesn’t know what they are doing . From consultants to technicians. All of them are useless. Everyday it is a new story.. after 7 days of multiple technicians, I’m told the 1st one connected to the wrong port , the whole thing need to be cancelled and make a place a new order which was placed today. Few hours after the order was placed I’m told the was no need for the order to be placed, there’s now a new issue that is going to take 48 hours to be sorted. That’s 8 days now with no internet since the installation.
AM
Asanda M's update20 Jan 2026, 17:52
Reviewer Update
Again , your technicians spent more than an hour at at place yesterday and left without fixing the internet. I have never seen a company that has stuff that doesn’t know what they are doing . From consultants to technicians. All of them are useless. Everyday it is a new story.. after 7 days of multiple technicians, I’m told the 1st one connected to the wrong port , the whole thing need to be cancelled and make a place a new order which was placed today. Few hours after the order was placed I’m told the was no need for the order to be placed, there’s now a new issue that is going to take 48 hours to be sorted. That’s 8 days now with no internet since the installation.
AM
Asanda M's updateReviewer Update
20 Jan 2026, 17:52Eight days after installation, I still have no internet service. Multiple technicians have visited, including one who spent over an hour at my premises yesterday and left without fixing anything. From consultants to technicians, the incompetence is consistent.
I was told the first technician connected the wrong port, instructed to cancel and place a new order, then told hours later the order was unnecessary and that there is now another issue requiring 48 more hours. Every day brings a new excuse and zero accountability.
This is a total service failure. Under the Consumer Protection Act (Section 54), I am entitled to timely and quality service, which has not been provided. Despite this, I have received an invoice due on the 25th, even though I have not made any payment and have never received a working service. I will not pay for a service not rendered, in line with CPA and NCR consumer protection principles.
I demand immediate resolution and full account credit for the entire period without service
I was told the first technician connected the wrong port, instructed to cancel and place a new order, then told hours later the order was unnecessary and that there is now another issue requiring 48 more hours. Every day brings a new excuse and zero accountability.
This is a total service failure. Under the Consumer Protection Act (Section 54), I am entitled to timely and quality service, which has not been provided. Despite this, I have received an invoice due on the 25th, even though I have not made any payment and have never received a working service. I will not pay for a service not rendered, in line with CPA and NCR consumer protection principles.
I demand immediate resolution and full account credit for the entire period without service
AM
Asanda M's update20 Jan 2026, 17:52
Reviewer Update
Eight days after installation, I still have no internet service. Multiple technicians have visited, including one who spent over an hour at my premises yesterday and left without fixing anything. From consultants to technicians, the incompetence is consistent.
I was told the first technician connected the wrong port, instructed to cancel and place a new order, then told hours later the order was unnecessary and that there is now another issue requiring 48 more hours. Every day brings a new excuse and zero accountability.
This is a total service failure. Under the Consumer Protection Act (Section 54), I am entitled to timely and quality service, which has not been provided. Despite this, I have received an invoice due on the 25th, even though I have not made any payment and have never received a working service. I will not pay for a service not rendered, in line with CPA and NCR consumer protection principles.
I demand immediate resolution and full account credit for the entire period without service
I was told the first technician connected the wrong port, instructed to cancel and place a new order, then told hours later the order was unnecessary and that there is now another issue requiring 48 more hours. Every day brings a new excuse and zero accountability.
This is a total service failure. Under the Consumer Protection Act (Section 54), I am entitled to timely and quality service, which has not been provided. Despite this, I have received an invoice due on the 25th, even though I have not made any payment and have never received a working service. I will not pay for a service not rendered, in line with CPA and NCR consumer protection principles.
I demand immediate resolution and full account credit for the entire period without service