Absolute frustration

I signed up with AXXESS on 30 July for a new install fibre package. It took Vumatel 3 weeks to get someone out to install, and afterward I was told the line would be activated within a few hours. Since 19 August i have been waiting for Vumatel to activate my line so that Axxess can provide me with a connection. Vumatel has no call centre, so I am stuck having to complain to Axxess about Vumatel's service.

When will my line be activated? How am I supposed to work from home if I don't have an internet connection? Why did you bother to send someone out to install if you aren't going to connect me? How does your business function? How am I supposed to get into contact with someone from Vumatel?