mM
mduduzi M
1 reviews | Active since Mar 2014
26 Jul 2023, 12:31
***********
Its the 3rd day waiting for username and password from your side, I've been in communication with customer service of supersonic and getting the same answer that there escalated the matter to your company (VR-*** order numbe). Please assist
Helpful (0)
Replies (8)0
Replies (8)
Vumatel's replyOfficial
26 Jul 2023, 12:48Good day Mduduzi Mnisi
Thank you for getting in touch.
There is no payment on the order VR-***, therefore activation cannot take place without a reflecting payment. Please contact your ISP Supersonic to assist with making a payment.
Call or Whatsapp ***.
Kind regards
The Vuma Team
Thank you for getting in touch.
There is no payment on the order VR-***, therefore activation cannot take place without a reflecting payment. Please contact your ISP Supersonic to assist with making a payment.
Call or Whatsapp ***.
Kind regards
The Vuma Team
Best regards,
Vumatel's reply26 Jul 2023, 12:48
Official
Good day Mduduzi Mnisi
Thank you for getting in touch.
There is no payment on the order VR-***, therefore activation cannot take place without a reflecting payment. Please contact your ISP Supersonic to assist with making a payment.
Call or Whatsapp ***.
Kind regards
The Vuma Team
Thank you for getting in touch.
There is no payment on the order VR-***, therefore activation cannot take place without a reflecting payment. Please contact your ISP Supersonic to assist with making a payment.
Call or Whatsapp ***.
Kind regards
The Vuma Team
Best regards,
mM
mduduzi M's updateReviewer Update
26 Jul 2023, 12:59I've made payment and sent the proof of payment to the to the Isp,
mM
mduduzi M's update26 Jul 2023, 12:59
Reviewer Update
I've made payment and sent the proof of payment to the to the Isp,
Vumatel's replyOfficial
26 Jul 2023, 13:19Thank you for the response.
The activation will take place once the payment has been allocated to your order.
Kind regards
The Vuma Team
The activation will take place once the payment has been allocated to your order.
Kind regards
The Vuma Team
Best regards,
Vumatel's reply26 Jul 2023, 13:19
Official
Thank you for the response.
The activation will take place once the payment has been allocated to your order.
Kind regards
The Vuma Team
The activation will take place once the payment has been allocated to your order.
Kind regards
The Vuma Team
Best regards,
mM
mduduzi M's updateReviewer Update
26 Jul 2023, 13:32I've made the paymeny 2 days ago and sent yhe proof of payment to supersonic
mM
mduduzi M's update26 Jul 2023, 13:32
Reviewer Update
I've made the paymeny 2 days ago and sent yhe proof of payment to supersonic
mM
mduduzi M's updateReviewer Update
26 Jul 2023, 13:34Is this the way you treat customers im very dissapointed,
mM
mduduzi M's update26 Jul 2023, 13:34
Reviewer Update
Is this the way you treat customers im very dissapointed,
Vumatel's replyOfficial
26 Jul 2023, 13:42Please be advised that payments are made to the ISP. As an FNO (Fibre Network Owner), our primary role is to provide and maintain the fibre infrastructure. We cannot assist with account-related queries.
Kind regards
The Vuma Team
Kind regards
The Vuma Team
Best regards,
Vumatel's reply26 Jul 2023, 13:42
Official
Please be advised that payments are made to the ISP. As an FNO (Fibre Network Owner), our primary role is to provide and maintain the fibre infrastructure. We cannot assist with account-related queries.
Kind regards
The Vuma Team
Kind regards
The Vuma Team
Best regards,
mM
mduduzi M's updateReviewer Update
27 Jul 2023, 18:30Please sort this out.
This 2 Vr numbers apparently there both registerd to my name
1st vr is credited for service of which I havent received
Vr-***
This vr number is not credited but its installed in my house.
Vr-***
The ISP reply was that there waiting for vumatel to reply and today its the 4th day busy communicating with both companies.
Earlier this morning a consultant from vuma called and she said shes gonna fix this problem even now I'm still waiting.
This 2 Vr numbers apparently there both registerd to my name
1st vr is credited for service of which I havent received
Vr-***
This vr number is not credited but its installed in my house.
Vr-***
The ISP reply was that there waiting for vumatel to reply and today its the 4th day busy communicating with both companies.
Earlier this morning a consultant from vuma called and she said shes gonna fix this problem even now I'm still waiting.
mM
mduduzi M's update27 Jul 2023, 18:30
Reviewer Update
Please sort this out.
This 2 Vr numbers apparently there both registerd to my name
1st vr is credited for service of which I havent received
Vr-***
This vr number is not credited but its installed in my house.
Vr-***
The ISP reply was that there waiting for vumatel to reply and today its the 4th day busy communicating with both companies.
Earlier this morning a consultant from vuma called and she said shes gonna fix this problem even now I'm still waiting.
This 2 Vr numbers apparently there both registerd to my name
1st vr is credited for service of which I havent received
Vr-***
This vr number is not credited but its installed in my house.
Vr-***
The ISP reply was that there waiting for vumatel to reply and today its the 4th day busy communicating with both companies.
Earlier this morning a consultant from vuma called and she said shes gonna fix this problem even now I'm still waiting.
mM
mduduzi M's updateReviewer Update
28 Jul 2023, 14:29Finally got help by this wonderful gentleman Aviwe thanks you are a star.
mM
mduduzi M's update28 Jul 2023, 14:29
Reviewer Update
Finally got help by this wonderful gentleman Aviwe thanks you are a star.