"A Vuma hero will contact you shortly" - Vumatels way of brushing you off

Item: Vumatel
Rating: 1
Author: Mendy G

I have been trying to get a fibre connection put in for months. After a frustrating few months of trying to get a technician out to do the installation, we finally had a box installed in our complex. We were hoping we were at the end of the ordeal but it seems to just be starting over again. We now need vumatel to come out and do the second part of the installation (apparently they contract each part of the installation out to a different company). I have tried to get a response from the call center, from emails, from public facebook posts, from facebook messages...... All i am ever told is that a vuma hero will contact me. But nobody ever does!! Contacting a customer who is complaining just to lie to them about someone calling you only makes the problem worse. I will keep making public requests wherever i can until i am able to make some progress with this issue.

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Mendy G's updateReviewer Update

20 Nov 2017, 13:53

A week later and I'm in the exact same position I was in last week. I have spoken to many people from vumatel. A few of them even have me their cellphone numbers. They all keep assuring me that someone will call me shortly to schedule a booking. But it still just doesn't happen. I was contacted by someone in the scheduling dept on Friday. He said someone would call me early Monday morning. I requested it be taken care of on Friday but he promised it would be done this morning. When it wasn't done I called him. He said he would call me back in a few minutes. He didn't. So I've sent text messages but he responds saying that he has been in meetings all day. I don't understand the delay. It's not like I'm asking to talk to the CEO or get some special treatment. I'm trying to go through the standard procedure so I can get a line installed. Either the service is just abysmal or vumatel doesn't have the capacity to meet the demand, but either way something needs to be done about it

Mendy G's update20 Nov 2017, 13:53

Reviewer Update