A VERY FRUSTRATED AND ****ED OFF CUSTOMER

I started Vumatel with WebAfrica and it started off smoothly until last month we started having issues with the connectivity for 2weeks straight until the agent told me our area is flagged as a high risk and she doesn’t know when the technicians will come sort out our problem I should cancel my contract so I did so and I went and got MWeb and at first it took them awhile to connect me on for like a week and finally my line was up and running from Friday until Monday in evening it went off again and bear in mind we had already gotten our own technician to come sort out the problem and paid extra money since their technician no longer want to come service our area and it’s been a whole week now calling over and over trying to get them to reconnect me and they keep telling me that they have ESCALATED the matter but no one from Vumatel has contacted me back or tried to solve our issue and already have spent to so much money trying to solve this n I'm still waiting for Webafrica to refund me my money and they excuse is with Vumatel that they haven’t processed my refund on their send of which it has taken longer than the 14 days period they gave me I’m so fustrated with their service my brother works from home and relies on the wifi and it has inconvenienced him to relocate now and even gotten into trouble at work , I wouldn’t even give them a one star nje they deserve nothing from all the worry they have caused n yet this month end it’s so easy to deduct money from clients but can’t produce good service im literally at a point where I should may as well cancel everything , the money that has spent to try n resolve this has been worthless