a VERY dissatisfied customer.

We have been without internet connectivity for more than 48 hours — and during this entire time, Vuma has provided no communication, no explanation, and no updates. Customers are left stranded, in the dark, while still expected to pay for a service that isn’t being delivered. When it comes to end the subscription they don't hesitate. This is very unprofessional and POOR CUSTOMER SERVICE.

It’s a blatant lack of accountability and respect for paying customers. Outages may happen, but to be silent, neglect, and zero transparency are unacceptable for a company of this scale.