"A ticket has been logged and configuration is taking place"

I have never in my entire life experienced such bad service. I had to call for two months every day to find out what was happening with my installation. I had an existing zhone device in my apartment that just needed to be configured. Every time (6 times minimum) I would call to find out about my device and they would tell me "a ticket has been logged and it's in the process of being configured. Configuration takes 24-48hrs". I would call 48 hours later to be told the EXACT SAME THING. After the 6th time they told me "I see the ticket has been logged but the configuration has failed so i will log another ticket for them to configure it". I called again after 48hours only for them to say "The configuration failed once again, I will log a ticket for them to configure manually". I then called the next day to ensure that they were going to manually configure my device and they told me that it has been logged and configuration was underway. Fast forward a few days later... I called back and they told me they will log a ticket for manual configuration. I had to threaten to speak to the manager and to take things further if my device was not configured by COB and then eventually everything was sorted within 10minutes.