A routine encounter with Vumatel

Vumatels technicians and general service delivery have embraced a truly South African level of egregious.

I have been battling with my fibre connection for the entire month of June, I had to report it 3 times before these idiots bothered to send a team of equally *********** technicians out.

Fibre is supposed to have 1-2ms ping, and easily be able to meet the bandwidth you pay for. This proudly South African Fibre connection on the other hand: over 50% packet loss, and over 50ms ping, and does not come near the bandwidth of my Afrihost package. And to be clear, that's when it "works", half the time the service light is off and sweet ******all happens.

1. When they eventually did send a group off technicians out, they managed to arrive at 6:30pm, 3 hours later than arranged by the call centre. Cause who cares about my time, right? I live to serve thee Vumatel!

2. The technicians faffed about in my office for about an hour and determined the losses on my line were "acceptable", and determined that the CPE was at fault - and so, replaced it... While they were waiting for the service light to come on the CPE, I went and made coffee... And these arrogant little ****s get in their car and ****** off, without saying a word! I even excused myself letting them know I'll be right back. Literally walked around the house looking for these fools wondering if they hadn't just wondered off to find a bathroom or something. But no, their car was gone. Despite the obvious security concerns of doing this, how do they know the service was running? The service light was even still off! Did they finish the job? Who knows? Is my fibre supposed to be working? Who knows? Do I need to wait for the service light to come on? WHO KNOWS?!

How do you do that to a paying customer?

3. Well, the fibre connection is equally as **** as before they got here. And here's the kicker... according to Afrihost THEY MARKED MY TICKET AS RESOLVED. How DARE you, leave my house unannounced without even testing your shoddy workmanship and then have the AUDACITY to mark my support ticket as resolved without so much as a call-back to see if the service is resolved.

4. Your call enter does not bother answering their phone either so how am I even supposed to follow up? Here's a recording to prove it: https://drive.google.com/file/d/16-Gbn5IGiB32Y2J-5NakyuFd8fj6_u_b/view?usp=sharing