A response and timelines would be nice

My internet line through Wondernet has been down since Friday.

A technician was supposed to be dispatched to fix the problem on Sunday at 1pm. The technician never arrived. My ticket was then closed (660761.0) and I was informed that the problem was fixed. Needless to say, it was not.

Your call centre cannot even find the closed ticked on the system and have me under Craig Viljoen (who this person is I do not know, he certainly is not paying the internet bill or the owner of this apartment). No responses from Vumatel on email/Twitter.

When can a technician come out and actually fix the problem instead of closing a ticket without doing anything?