A partnership strengthened by incompetence and apathy.

What a spectacularly *********** service provider.

I've only tagged Webafrica but Vumatel should really be in here too. I'm not sure who has the more flawed customer service infrastructure. The WhatsApp chats that never go anywhere or the crinkly foil voice calls.

We ordered fibre installation at our new property over three weeks ago. Webafrica then insisted there was an internet connection already, spoiler alert, there wasn't. After having to do our own searches, we found that Vumatel had incorrectly assigned to another customer.

After a back and forth more tedious than their slowest line... We finally resolved the address issue. By solved it, I mean we had to call back and forth between Vumatel and Webafrica because apparently they don't communicate. When we finally resolved this issue it was August 17th. They agreed to send a technician out to do an inspection to verify that we had no internet, my lack of mobile data could've told them that.

Next we made payment to Webafrica, you'd think this is where the phantom ends but nay nay, they had to make it even more difficult despite making payment and checking in, and being assured this would be sorted soon... You guessed it folks, it was not. Today I was told Webafrica had logged no payment to the new order number. Vumatel was still waiting despite payment being made on Tuesday.

In conclusion, they have no streamlined processes and their modes of communication are from the stone age despite being companies that are literally providing us with cutting edge technology.