ST
Susan T
1 reviews | Active since Jul 2024
06 Feb 2025, 18:13
A joke
Can a voucher purchased on the 15th really of expire on the 6th of Jan? Your incompetency is on other highest level. Fix this?!!!!
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Vumatel's replyOfficial
17 Feb 2025, 11:09Good day Susan Twala
Thank you for getting in touch, we apologise for the delayed response. Your billing relationship exists with your ISP. Therefore, any billing, refund or invoicing issues can be directed to them. We are an FNO (Fibre Network Owner), and our primary role is to provide and maintain the fibre infrastructure. We cannot assist with account-related queries.
Kind regards
The Vuma Team
Thank you for getting in touch, we apologise for the delayed response. Your billing relationship exists with your ISP. Therefore, any billing, refund or invoicing issues can be directed to them. We are an FNO (Fibre Network Owner), and our primary role is to provide and maintain the fibre infrastructure. We cannot assist with account-related queries.
Kind regards
The Vuma Team
Vumatel's reply17 Feb 2025, 11:09
Official
Good day Susan Twala
Thank you for getting in touch, we apologise for the delayed response. Your billing relationship exists with your ISP. Therefore, any billing, refund or invoicing issues can be directed to them. We are an FNO (Fibre Network Owner), and our primary role is to provide and maintain the fibre infrastructure. We cannot assist with account-related queries.
Kind regards
The Vuma Team
Thank you for getting in touch, we apologise for the delayed response. Your billing relationship exists with your ISP. Therefore, any billing, refund or invoicing issues can be directed to them. We are an FNO (Fibre Network Owner), and our primary role is to provide and maintain the fibre infrastructure. We cannot assist with account-related queries.
Kind regards
The Vuma Team