A Frustrating Fibre Experience

My experience with Vuma has been extremely frustrating.

I arranged fibre services well in advance and made it clear that I needed the connection operational by 25 May 2026. The installation only took place on 28 May 2026, and as of today, 9 days later, I still do not have a working fibre connection.

What’s even more concerning is that the fibre line does not appear to be fully completed. Despite numerous follow-ups, I continue to receive explanations about maintenance and delays, but no one has been able to provide a clear timeline or permanent solution.

For a company that prides itself on connectivity, the customer experience has been very disappointing. Customers should not have to wait this long after installation with no cer*****y about when their service will actually work.

I hope this review receives the attention of someone who can take ownership of the issue and provide an urgent resolution. At this stage, if the matter cannot be resolved promptly, I will be considering cancelling the service altogether.