A broken service provider

Agents that don't know what they doing, and poor efforts to help. Month on month I need to call in and ask for a payment link because there is no automation that sends it out, for the last 3 month the payment links are a problem where it does not work or can't be sent out. Today's problem I get told you have missed a payment so it has expired, but the prepaid bundle has only expired today, which means the payment was made. To then get told, I don't know what's happening, Yoh 3 months in a row and the issue still not resolved

If there is anyone who may know what to do and how to get this issue resolved, please contact me