1 reviews | Active since Oct 2016

30 Aug 2017, 14:38

9 Months and still waiting . . .

Vumatel has been unbelievably bad at sticking to their own timelines with the finer Rollout. With initial estimates for going live last year, we sit today in Brixton without internet. The majority of the community has given up on them, and gone to Telkom's LTE service. I cannot believe that Telkom is the viable alternative!!

Their communication is Horrific, and we are never informed about the reasons for the delays, until we call them after they miss yet another deadline.

Excuses include : Delayed road cutting permissions The ground is rocky. ??? We ran out of cable. We bought the wrong fiber The buried pipes are to small The subcontractors have let us down.

All I ask is that you keep a clear line of comuniction open so that your desperate future customers know what on earth is going on.

Poor, Poor Service

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Replies (1)
Vumatel
Vumatel's reply07 Sept 2017, 17:54
Official

Good day Mr Calverley

I trust that you are well.

Thank you very much for taking my call.

Kindly note that we have escalated your issue to the relevant department and we will provide feedback.

Once again apologies for any inconvenience caused.

Kind Regards

The Vumatel Team