9 Days, 3 Technicians, 3 Tickets, 3 ONT's, 0 Solutions

My fibre has been down since 26 May. It’s now 4 June—9 days later—and I am still without service. No direction, no solution, no accountability.

I’ve wasted over 150 minutes on calls. Three technicians, three ONT replacements, three ticket closures—still zero resolution. Each visit ends with the same line: “escalated to another department” or “Axxess must resolve it.”

The blame-shifting between Vumatel and Axxess is unacceptable. Both parties hide behind scripted excuses: “issue escalated internally,” “we’ll get back to you,” or “we’ll send another technician.” None of this restores service.

As of today, the NOC team is still “checking my line” and “chasing up.” Nine days later, this is the definition of failure and a complete lack of urgency.