8 Weeks and No Fibre

Getting Fibre has been the worst and time wasting experience I have ever encountered...thanks Vumatel. it has been nearly 8 weeks!!! The sequence of events that transpired are as follows: 1. Email stating fibre had been laid to the area ready for use 2. The box was installed against my home wall and then moved to the start of the driveway 3. logged a call to have the box moved and mounted back where it was...which was done 4. Had to log another call for the installation into my home....this was done 5. Separate team then arrived and tested the line...which was dead. Conclusion was that new fibre needed to be laid 6. Logged yet another call to lay the fibre.....no response and no reference given 7. Team eventually arrives after an internal escalation to do the installation. Problem is that the team sent was the exact same team from point 5 that could not do the job as they merely activate the line.

The team then leave informing me that the cannot do anything and I have heard nothing. I then phone today and get put on hold for 38mins between multiple people to re-schedule a job that could have been resolved 5 weeks ago....this is pathetic and time wasting.

You have convinced me to go back to cellular network operator and just run data bundles via sim card.

Alistar