8 Day Fibre Outage
<p>I cannot believe the lack of ability to sort out my connectivity issues.</p> <p>We are on to 8 days now without connectivity. It came on for a few hours on Sunday Evening after 6 days of being down and Vumatel using every second of their 48 hour turn around time and then on Monday morning service down again meaning another ticket being logged and another 48 hour waiting period for someone to sort out the issue.</p> <p>All promises of technicians being assignes and will be with us Friday evening, then Saturday morning Then during Saturday then on Sunday never materialised. I sat at home waiting for them and not even a call!!!!!!!</p> <p>All our home automation relies on our Fibre service and this aside, I have to still pay my service provider as well as having to use expensive cellular data which is so poor it is mostly only "Edge", not even 3G.</p> <p>It is about time you got your ducks in a row guys, this is totally unaccetable in this day and age where we are so reliant on these services.</p> <p> </p> <p>When when when am I going to get my service live again!!!!!!! </p> <p> </p> <p>Hoping against all odds this might just get some form of reaction out of you guys !!!!!!!!!!!!</p>
Hi Brenton
We sincerely apologise for this. Kindly note that we have escalated this to our Support Manager for urgent attendance and will be in contact with you shortly.
Should you require any further assistance please email us at ***.
Once again, apologies for this.
Kind regards,
The VUMA Team
Hi Brenton
We sincerely apologise for this. Kindly note that we have escalated this to our Support Manager for urgent attendance and will be in contact with you shortly.
Should you require any further assistance please email us at ***.
Once again, apologies for this.
Kind regards,
The VUMA Team
