72+ hours with no connection

I renewed my voucher on the 24th January. Payment went through and I got connected almost immediately which is what I’ve gotten accustomed to, however about 30 minutes later I lost connection. I check the status of my order online and it read “submitted to supplier”. I waited for 24 hours until I decided to call the contact center. I was online for over 15 minutes and only spent 3 minutes spreading to the agent who checked their system and read to me what I could check for myself online. She told me she’ll escalate the issue because she can’t tell what the problem is. I asked how long it would take she said anything from 24 hours upwards. I informed her that I had already spent 24 hours without connection and with the escalation it means I’ll wait for 48 hours to get connected. She responded by saying there’s nothing she can do but escalate the matter. I logged a query online after the 15 minute long useless call. Today, 72 hours later I followed up on the logged query and still nothing. Query - Ref No: MWB***0 It would be great to get assistance on this matter ASAP