6 Days later Fibre line still disconnected

Our fibre connection at The Outcrop, 14 Cedar Street, Bryanston East broke on Saturday. Owners at the complex logged the call on Saturday and I logged my own call on Sunday afternoon. A technician from Britelink finally came out late on Tuesday afternoon (4.30pm) after they were scheduled to come out at 1 pm and advised that the installation team would come later that night to repair the fibre optic cable which had broken. The installation team never came. One of the owners was then informed yesterday morning that the team would come during the day, which they never did, with no explanation. We have been promised service today but have not heard a thing. We urgently need the connection restored as many owners work from home. This level of service is on par with Telkom and I am really not impressed.