JF
Jose F
1 reviews | Active since Nov 2017
11 Nov 2017, 09:04
6 days down and no one can give me status
What terrible service. I reported my fibre link down on the 6th when i got home. Its now the 6th day and still no luck. I have had calls to make appointments from britelink that have all been missed. All the call centre can say is sorry and they know it's over the 48hr sla. What can one do. I can tell you i won't get a credit from my isp afrihost for the time that I cannot use it. Please vuma..... if you want to use the term vuma hero for your support then live up to it. At this stage it is vuma failure or vuma disappointment to me......
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Jose F's updateReviewer Update
14 Nov 2017, 21:27The problem is that I was called one week after the call was logged. It was eventually fixes on Saturday afternoon. What happened to the 48hr turnaround time. No apology for two missed booked appointments. Response just not good enough . What about crediting me a quarter of my monthly service provider costs...... not good enough Vumatel. Pull tour socks up. Your answer is unacceptable
JF
Jose F's update14 Nov 2017, 21:27
Reviewer Update
The problem is that I was called one week after the call was logged. It was eventually fixes on Saturday afternoon. What happened to the 48hr turnaround time. No apology for two missed booked appointments. Response just not good enough . What about crediting me a quarter of my monthly service provider costs...... not good enough Vumatel. Pull tour socks up. Your answer is unacceptable