5th Day without internet access and no priorities from Vumatel

Today marks the 5th day without internet connection. My husband logged the call on Monday with the Supersonic call centre and with little and no help the agents were not skilled enough to assist. I then contacted supersonic via messenger and an agent assisted with an escalation to Vumatel with the neccessary connection tests that were provided from my pc. Even though Supersonic has requested the issue to be resolved as high priority it has not been seen to. Each time I followed up with Supersonic they would feedback still awaiting info from Vumatel. I then messaged both Vumatel and Vuma Reach Cape Town directly and got a response, not very prompt with their socials. According to Vumatel there is an issue in the Mitchells Plain area, now if there is an issue and you have engineers it should be resolved within atleast 2 days, its our 5th day without internet and it seems as if they could mot be bothered. My husband ran all the tests and I sent it on to Vumatel to give the engineers the results and fix the damn issue!! You cannot sit on an issue for so long!! Its a week, a week that we wont be reimbursed for, we still have to pay!! Fix the issue and stop faffing. I know Vumatel does not have a great reputation, I have seen all the complaints about how long issues take to be resolved. We have done the job for Vumatel, there is not excuse for them to run more tests on our side!! Fix our line please, we are paying for it and I my business has been affected for the entire week!!!! I need a technical manager to contact me, not an agent.

Thanks