5 Weeks waiting time and still no installation

Escalation ***. Vumatel is far worse than Telkom ever was. I ordered my fibre almost 5 weeks ago. I was told that I would be contacted for installation after two weeks. After 5 weeks, I have started escalating daily with the scheduling department.

Today I received an e-mail from Simpiwe at Britelink - No contact details, no e-mail signature etc. He wants to schedule my installation for 1st or 2nd of DECEMBER!! That means I will have waited almost 2 months without any internet connection. I have mailed Simphiwe 3 times today asking him to call me with no response.

I want this fibre to be installed now. Please get back to me urgently!!