5 Months and waiting
Good Day
I have pre ordered my fibre installation in November 2017. Receiving emails from Vumatel mid February 2018 that my area is now fibre ready I cancelled my current LTE but till to date have not received any communication as to when this installation will happen. I have been calling the call centre and was informed that no one can tell me when it will happen. That you work according to a batch system. Now I ask what is the point to pre order if your order will not be prioritize. A letter from the body corporate was also distributed to announce that we are now fibre ready. It boggles my mind that for 5 months my status at vumatel still shows as a person of interest.
Good day Firoza,
Thanks for taking my call, we truly apologise for the delay with regards to your installation. We have escalated to the relevant department and we will make contact with feedback.
Kind regards,
The VUMA Team
Good day Firoza,
Thanks for taking my call, we truly apologise for the delay with regards to your installation. We have escalated to the relevant department and we will make contact with feedback.
Kind regards,
The VUMA Team