48 hour response laughable

Between Afrihost and Vumatel we have been without internet for three days and more than 48 hours for the promised fix. Still there is no apparent urgency or clarity on service delivery or resolution. Any information is filtered through layers of gatekeepers and no clear action is taken. Apparently the fault is due to a frayed power cable on the main junction box. If so then fix it asap! ISP ticket 13514 Escalation code: VDD- ********** 3