4 days connection down, must wait addition 2 weeks before repair.

My fibre line has constantly given us problems since installation, the little exchange they create on the property has been the constant pain point. On Fri 03 Nov, line went dead, has been 4 days now and no effort has been made to rectify after reporting. Got a call today that only on the 25th will they be available. But took their money on the 2st no issue. This is completely unacceptable and trying to get them to send a technician out is like pulling teeth. Do not recommend them to any one and if you have a choice of line providers, choose anyone but vumatel