3weeks ago we had a payment issue and our wifi wos off for an entire week and im working from home

3weeks ago we had a payment issue and our wifi wos off for an entire week and im working from home. Today wifi off again because of a red light flickering. I have to wait for a technician and turn around time is 24 to 72hours. That long....and im working from home. I ask if we going to be given our days back see that we cant use our wifi because its off. They said Vuma dont do partail payments. But we pay the hole damn month then a incident like this happen that our wifi is off but then they cant give us our days back that we lost. Im freakin pist.