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I need assistance with an issue regarding my internet services. I made my payment for the June month on the 15th, but today I woke up to find my services suspended. When I contacted your team, I was told that I needed to make a payment today, despite having already paid R394 just 16 days ago.

I'm confused because my previous payment was supposed to cover 30 days of service, but now I'm being asked to pay another R394 for the same month. Since my services were cut short, I don't understand why I need to pay the full amount again.

Please help me resolve this issue.