3 weeks no installation

I placed an order via Afrihost. Waited three weeks, then Afrihost tells me that Vumatel is delaying the whole process because they are not organised. I call Vumatel and they cannot tell me why they do not have the order. I am trying to place an order for installation! Called the contact centre 7 times in a week. No one can tell me why they cannot install or why its not yet scheduled. Spoke to Samuel and Pumi at the call centre. They have not yet called me back? Do you want my business or not? I have to beg you to install fibre in my home. I am so frustrated because I am not getting feedback or a solution.