3 weeks just to change an address... and still waiting... very disappointed...

Tried to connect to fibre at our premises and told that they need to change an address on their system before they can even proceed to install the fibre. Vumatel indicated this would take 24-48 hours. That was 3 weeks ago. When I continually call to follow up I get answers like "we are short staffed today" and when asking to talk to the Planning Manager I was told "He's unavailable" This is disappointing and negligent customer care - to change an address on a system takes 3 weeks???