3 weeks and waiting..
Hi there. I am having an absolute NIGHTMARE trying to get fibre through you. I initially placed an order about 3 weeks ago. I contacted Vumatel on Monday to inquire about installation (***) and was advised someone would contact me the same day. Nobody did. I called again today only to find out my order was rejected by the service provider (Firestream) I was told to contact Firestream to reinstate which I did. They told me they cannot assist and I would have to contact you. So I did.. AGAIN!!!! I now placed a new order and would potentially have to wait another MONTH to have fibre installed????? I expect this to be resolved asap and to NOT wait an additional month for this.
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Replies (3)
Vumatel's replyOfficial
06 Dec 2018, 15:24Good day
We apologise for any inconvenience caused and understand your frustration. We will follow up with the scheduling team now so that they can investigate your query. Kind Regards, The VUMA Team
We apologise for any inconvenience caused and understand your frustration. We will follow up with the scheduling team now so that they can investigate your query. Kind Regards, The VUMA Team
Best regards,
Vumatel's reply06 Dec 2018, 15:24
Official
Good day
We apologise for any inconvenience caused and understand your frustration. We will follow up with the scheduling team now so that they can investigate your query. Kind Regards, The VUMA Team
We apologise for any inconvenience caused and understand your frustration. We will follow up with the scheduling team now so that they can investigate your query. Kind Regards, The VUMA Team
Best regards,
's updateReviewer Update
11 Dec 2018, 07:07Please note I have since contacted my ISP who OVERNIGHTED a router because they understand customer service. I am still waiting on Vumatel to actually do something!!
I need you to inspect the fiber box I already have and provide me with an Optical Network Terminal. Can we just have this resolved? I don’t want to go back and forth here.
's update11 Dec 2018, 07:07
Reviewer Update
Please note I have since contacted my ISP who OVERNIGHTED a router because they understand customer service. I am still waiting on Vumatel to actually do something!!
I need you to inspect the fiber box I already have and provide me with an Optical Network Terminal. Can we just have this resolved? I don’t want to go back and forth here.
Vumatel's replyOfficial
23 Apr 2019, 18:44Good Evening Verusha
We trust that you are well.
Kindly note that we will now be closing the review on our side.
Regards
The Vuma Team
We trust that you are well.
Kindly note that we will now be closing the review on our side.
Regards
The Vuma Team
Best regards,
Vumatel's reply23 Apr 2019, 18:44
Official
Good Evening Verusha
We trust that you are well.
Kindly note that we will now be closing the review on our side.
Regards
The Vuma Team
We trust that you are well.
Kindly note that we will now be closing the review on our side.
Regards
The Vuma Team
Best regards,