3 Months and still no fibre installation

I ordered fibre through Webafrica who recommended I get the line installed by Vumatel. The order was placed in September. It is now end of February. Vumatel outsourced the installation into my complex but now won't install the line to my unit. I try call them and never get through and Webafrica follow up with no effect.

When I try check on my registration via Vumatel I get this error:

Error An error occurred while processing your request. Invalid token.

Pathetic