3 month turnaround time for active fibre

I placed an order with vumatel effective 14 June 2024, till this day, my line is not connected and my box was only assessed by vumatel technicians last week Monday. I will follow up with an agent by the name of Andile and it’s honestly become the most tedious and strenuous experience, I even requested that he assist with an alternative consultant should he not be capable on a task that I was promised to take 2wks. It has been over 3months and Mweb keeps referring to them to activate line but no one assists. Horrible start however this is all I have for fibre in my complex