3 Hours turns to a day - Waiting for configuration

Yesterday my fibre installation was done, a month after ordering it.

The guy that that did the installation told me that it will take +/- 3 hours to configure my Fibre device, now I see that the PON light is still flashing and I am still without internet. I phoned the call centre twice today and I am still waiting for the configuration to be done.

Please get this done, I cancelled my ADSL and I am sitting without internet at home.

Here is the latest reference number: 23098