3 days no internet and poor communication
Honestly, this is a review I wanted to make a few times now. Vumatel used to be the king of Fibre, but now, their infrastructure seems to get worst and worst every year. Again, people that work from home can't, because of a fault that isn't given the highest priority to be fixed. 4 neighborhoods are/were down. Yet, they don't see the urgency to fix this ASAP. Instead they hault repairs for the night. This time, the issue was not caused by Vuma the self's, but the lack of communication and the lack of urgency is making me and many others think about using Openserve instead. We are lucky that Openserve is also in our area. For reference, the area in question is the outage in Protea Valley, Welgemoed, van riebeeckshof, and some parts of Kenridge apparently according to my isp. For the first time since Fibre was installed in our area, myself and many I've spoken to, are seriously thinking of moving away from Vuma. Very disappointing, frustrating to say the least.
Thank you for getting in touch.
We apologize for any inconvenience caused, but we are currently experiencing an outage in your area. Our dedicated team of technicians is actively working on resolving the issue and restoring the service as quickly as possible. We understand the importance of the services affected by this outage and assure you that we are doing everything in our power to rectify the situation.
We initiated communication with your Internet Service Provider (ISP) regarding outages and the progress of repairs. Our team has reached out to them to facilitate communication directly with you, the end user. We are sorry that the message was never relayed to you.
Kind regards
The Vuma Team.
Thank you for getting in touch.
We apologize for any inconvenience caused, but we are currently experiencing an outage in your area. Our dedicated team of technicians is actively working on resolving the issue and restoring the service as quickly as possible. We understand the importance of the services affected by this outage and assure you that we are doing everything in our power to rectify the situation.
We initiated communication with your Internet Service Provider (ISP) regarding outages and the progress of repairs. Our team has reached out to them to facilitate communication directly with you, the end user. We are sorry that the message was never relayed to you.
Kind regards
The Vuma Team.
What is the latest update?
What is the latest update?