24-72 waiting period

Vumatel is one useless company. Sadly they have a "monopoly" in the area so I am stuck with them. Had a natural cause to a break in my wifi cable on Friday (19/01/2024). Reported it (with pictures of the snapped cable) and was told by my ISP that the turnaround time is 24-72 hours. On Saturday I receive a message from Britelink vuma enquiring whether my wifi is working. I rep**** stating that the cable is cut to which I was informed that the technician would come out on Sunday (21/01/2024) @ 10.00. At 09h59 on Sunday she asks me if I am at home so she can send the technician out. Anyways that's another useless company, so the technician comes out and immediately sees the snapped cable and says this is the job for the installation team not us. I told them I informed my ISP and Britelink of the snapped cable and the ISP informed Vumatel when they logged the fault. The lady said they send out the wrong team to decide if I must pay or if it's a free repair. The technician informed her that's its a natural cause and she should have sent the correct team. Although I explained to them that my complete security system is linked to the wifi and it does not work now they couldn't be bothered. I am still awaiting a phone call (at least) from them. They dont see it fit to contact you to appraise you of whats going on. If I know of any other solutions besides this useless vumatel (they are not a solution btw) I would definitely go with them.