24 - 72 hours before assisting
Good day,
I have had no internet since 19:00 last night, Supersonic cannot assist so they have logged a ticket with you at Vumatel. I can't call you to see the progress because you do not have a call centre.
I am told 24 to 72 hours before you assist. How am I supposed to work until then? I work from home. This is very urgent. You cannot expect people to sit without internet with days on end.
Ref:ISP-943453 Call Ref case nr: CAS-***-V6V9B3
Please can this be seen to urgently.
Thank you
Helpful (0)
Replies (9)0
Replies (9)
Vumatel's replyOfficial
03 Nov 2022, 11:31Good day Tasha
We apologize for the inconvenience thus far.
Please note that the above-provided ticket has been assigned to a Network Incident as there is a fibre break in the area and repairs are still in progress. We do not have an estimated time to resolution.
Kind Regards
The Vuma Team
We apologize for the inconvenience thus far.
Please note that the above-provided ticket has been assigned to a Network Incident as there is a fibre break in the area and repairs are still in progress. We do not have an estimated time to resolution.
Kind Regards
The Vuma Team
Vumatel's reply03 Nov 2022, 11:31
Official
Good day Tasha
We apologize for the inconvenience thus far.
Please note that the above-provided ticket has been assigned to a Network Incident as there is a fibre break in the area and repairs are still in progress. We do not have an estimated time to resolution.
Kind Regards
The Vuma Team
We apologize for the inconvenience thus far.
Please note that the above-provided ticket has been assigned to a Network Incident as there is a fibre break in the area and repairs are still in progress. We do not have an estimated time to resolution.
Kind Regards
The Vuma Team
's updateReviewer Update
03 Nov 2022, 11:35Thank you for the fast response. Do you think it will be today still?
's update03 Nov 2022, 11:35
Reviewer Update
Thank you for the fast response. Do you think it will be today still?
's updateReviewer Update
03 Nov 2022, 11:42I have been informed that the other unit next door has got the same lines and it's working :(
's update03 Nov 2022, 11:42
Reviewer Update
I have been informed that the other unit next door has got the same lines and it's working :(
's updateReviewer Update
03 Nov 2022, 12:39Please could you respond to my questions
's update03 Nov 2022, 12:39
Reviewer Update
Please could you respond to my questions
Vumatel's replyOfficial
03 Nov 2022, 12:40Good day
Kindly note that we have configured your line and connectivity is restored and stable on our end. Please reboot to reconnect and advise if your connection has been restored.
Kind Regards
The Vuma Team
Kindly note that we have configured your line and connectivity is restored and stable on our end. Please reboot to reconnect and advise if your connection has been restored.
Kind Regards
The Vuma Team
Vumatel's reply03 Nov 2022, 12:40
Official
Good day
Kindly note that we have configured your line and connectivity is restored and stable on our end. Please reboot to reconnect and advise if your connection has been restored.
Kind Regards
The Vuma Team
Kindly note that we have configured your line and connectivity is restored and stable on our end. Please reboot to reconnect and advise if your connection has been restored.
Kind Regards
The Vuma Team
's updateReviewer Update
03 Nov 2022, 13:09Hi, I have twice now and the service light and broadband light are still not coming on.
's update03 Nov 2022, 13:09
Reviewer Update
Hi, I have twice now and the service light and broadband light are still not coming on.
Vumatel's replyOfficial
03 Nov 2022, 13:28As we have configured it on our end to assist with your reconnection. As we had mentioned there is an outage in your area due to fibre break and the team has not yet provided the estimated time of resolution.
Vumatel's reply03 Nov 2022, 13:28
Official
As we have configured it on our end to assist with your reconnection. As we had mentioned there is an outage in your area due to fibre break and the team has not yet provided the estimated time of resolution.
's updateReviewer Update
03 Nov 2022, 15:52Please can I get an update on this? According to my service provider a technician was meant to be there two hours ago already.
's update03 Nov 2022, 15:52
Reviewer Update
Please can I get an update on this? According to my service provider a technician was meant to be there two hours ago already.
Vumatel's replyOfficial
04 Nov 2022, 09:20Good day
Kindly note that the Technicians have restored connectivity. Please advise if your connection has been restored.
Kind Regards
The Vuma Team
Kindly note that the Technicians have restored connectivity. Please advise if your connection has been restored.
Kind Regards
The Vuma Team
Vumatel's reply04 Nov 2022, 09:20
Official
Good day
Kindly note that the Technicians have restored connectivity. Please advise if your connection has been restored.
Kind Regards
The Vuma Team
Kindly note that the Technicians have restored connectivity. Please advise if your connection has been restored.
Kind Regards
The Vuma Team